Welcome to IHG GT Services and Support! how can we help you? Services and Support is where you will find help and support resources for IHG systems. Place your mouse over each of the icons below on the right side of the page for a brief description and then select the support type most appropriate.


Help and support working remotely

My ID Icon


Create user accounts
and request application access

My Password Icon


Change password, unlock account, enrol security questions

My HR Icon


Submit time off, manage resources, view org charts, update KPOs

My Token Icon


Request new or replacement VPN token,
reset token PIN

Application Support

If you are experiencing a problem with one of the applications below, click the application name to open a ticket.

For any other application click the link below.

Open an application support ticket


Merlin Support

If you:

  • Are experiencing a problem with Merlin
  • Need assistance with content
  • Would like publishing access
  • Wish to create a new page

Please open a ticket and the support team will assist you.

Open a Merlin support ticket

Getting Default User Profile?


Additionally, if you are a Merlin publisher, check out the Merlin Publishing sharepoint site.  It's our repository of user guides and 'how to' videos for publishing and reporting usage analytics for content on Merlin.