Welcome to IHG GT Services and Support! how can we help you? Services and Support is where you will find help and support resources for IHG systems. Place your mouse over each of the icons below on the right side of the page for a brief description and then select the support type most appropriate.
Create user accounts
and request application access
Change password, unlock account, enrol security questions
Submit time off, manage resources, view org charts, update KPOs
Request new or replacement VPN token,
reset token PIN
If you are experiencing a problem with one of the applications below, click the application name to open a ticket.
For any other application click the link below.
Open an application support ticket
- Are experiencing a problem with Merlin
- Need assistance with content
- Would like publishing access
- Wish to create a new page
Please open a ticket and the support team will assist you.
Open a Merlin support ticket
Getting Default User Profile?
Additionally, if you are a Merlin publisher, check out the Merlin Publishing sharepoint site. It's our repository of user guides and 'how to' videos for publishing and reporting usage analytics for content on Merlin.
User Account Management is only available to Hotel Account Administrators. If you do not have access, the following links will not work.
Please contact Global Support if you need to get access.
Access UAM / myID